Statute

Terms and conditions of the online store konopnybuch.pl

§ 1

Introductory provisions

1. The online store konopnybuch.pl is available at the website address konopnybuch.pl and is run by ZIELONI HANDLOWCY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ NIP 5223243877 KRS 0001007583 REGON 523906394 DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW IN WARSAW, 14TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, entry into the register: 2022-12-12. Share capital PLN 5,000.
2. Contact details:
   +48 796 416 643 or email: michal@zielonihandlowcy.pl
   Green Traders Ltd. ul. Czereśniowa 13B 02-457 Warsaw

§ 2

Definitions

2. Seller – Company: ZIELONI HANDLOWCY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ NIP 5223243877 KRS 0001007583 REGON 523906394 DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW IN WARSAW, 14TH COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, entry in the register: 2022-12-12 REGISTERED AT THE ADDRESS Czereśniowa 13B, 02-457, Warsaw, POLAND

3. Client – any entity making purchases through the Store.
4. Entrepreneur – Entrepreneur – a natural person, a legal person or an entity without legal personality, performing a legal act on its own behalf as part of its business or professional activity, including making purchases in the Store for purposes directly related to its business activity, when the use of the Store, including making purchases in the Store, is of a professional nature for that person, resulting in particular from the subject of its business activity, made available under the provisions of the Central Register of Information on Business Activity.
5. Store – online store run by the Seller at konopnybuch.pl
6. Contract concluded at a distance – a contract concluded with the Customer as part of an organised system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
7. Statute – these Store regulations.
8. Order – a declaration of intent of the Customer submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.
9. Account – customer account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
10. Registration form – a form available in the Store enabling the creation of an Account.
11. Order form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Basket – an element of the Store software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. A Sales Agreement also means – in relation to the Product's features – a service agreement and a contract for specific work.

§ 3

Contact with the Store

1. GREEN TRADERS LIMITED LIABILITY COMPANY NIP 5223243877 KRS 0001007583 REGON 523906394
   
   buch@konopnybuch.pl
   796 416 643
2. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
3. The Customer may communicate with the Seller by telephone between 9 a.m. and 5 p.m.

§ 4

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you must:

1. a terminal device with access to the Internet and a Chrome browser,
2. active e-mail account,
3. cookies enabled,
4. FlashPlayer installed.

§ 5

General information

1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the Store's assortment does not require creating an Account. Customers may place orders for Products in the Store's assortment either by creating an Account in accordance with the provisions of § 6 of the Terms and Conditions, or by providing the necessary personal and address information to enable Order fulfillment without creating an Account.
3. The prices listed in the Store are given in Polish zloty and are gross prices (including VAT).

§ 6

Creating an Account in the Store

1. To create an Account in the Store, complete the Registration Form. You must provide the following information: name, surname, address, telephone number, and email address.
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer may, at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7

Rules for placing an order

To place an Order you must:

1. log in to the Store (optional);
2. select the Product that is the subject of the Order and then click the "Add to Cart" button (or equivalent);
3. log in or use the option to place an Order without registration;
4. if you have chosen to place an Order without registration – complete the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details if they are different from the details of the Order recipient,
5. click the “Order and pay” button/click the “Order and pay” button and confirm the order by clicking the link sent in the e-mail,
6. choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

§ 8

Offered delivery and payment methods

1. The Customer may use the following methods of delivery or collection of the ordered Product:

1. Postal shipment, cash on delivery,
2. InPost shipment, cash on delivery
3. Courier delivery, cash on delivery courier delivery,
4. Personal collection is available at the address indicated above,
5. The customer can use the following payment methods:

1. Payment on delivery
2. Cash on delivery
3. Payment by transfer to the Seller's account
4. Electronic payments
5. Payment by card.

3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

DELIVERY COST:

Inpost Parcel Locker – PLN 11.99
Inpost Courier – PLN 13.99
DPD to Point – 15.50 PLN

The Customer may choose the following payment methods for the ordered Goods: BLIK payments, payment card, electronic transfer via the external payment system imoje, operated by ING Bank Śląski SA with its registered office in Katowice.
                               

§ 9

Execution of the sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by sending an appropriate email to the Customer at the email address provided by the Customer when placing the Order. The email message contains, at a minimum, the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:

1. payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make the payment within ... calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.
2. cash on delivery upon delivery, the Customer is obliged to make the payment upon delivery.
3. cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon collection of the shipment within ... days from the date of receipt of information about the readiness of the shipment for collection.

4. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
5. In the case of ordering Products with different delivery times, the delivery date is the longest given date.

In the event of ordering Products with different delivery times, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order has been completed.

6. The beginning of the delivery period of the Product to the Customer is counted as follows:

1. If the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
2. If the Customer chooses cash on delivery as a payment method – from the date of conclusion of the Sales Agreement,

6. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the Product's readiness for collection by sending an appropriate email to the Customer's email address provided when placing the Order.

7. In the case of ordering Products with different readiness for collection dates, the readiness for collection date is the longest date given.

9. The Product is delivered only within Poland.

9. The Product is delivered within Europe.

10. Product delivery to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the "Shipping Costs" tab and during the Order placement process, including when the Customer expresses their willingness to be bound by the Sales Agreement.

11. Personal collection of the Product by the Customer is free of charge.

§ 10

Right of withdrawal

1. The consumer may withdraw from the Sales Agreement within 240 days without giving any reason.
2. The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
3. In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of a Contract which involves the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 shall run from the date of taking possession of the first item.
5. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the deadline expires.
6. The declaration may be sent by traditional mail, fax or electronically by sending the declaration to the Seller’s e-mail address or by submitting the declaration on the Seller’s website – the Seller’s contact details are specified in § 3. The declaration may also be submitted on a form, the template of which constitutes Annex No. 1 to these Regulations and an annex to the Act of 30 May 2014 on consumer rights, but this is not obligatory.

7. If the Consumer sends the declaration electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
8. Consequences of withdrawal from the Agreement:

1. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 240 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, all payments made by him, including the costs of delivery of the goods, with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller.
3. The Seller will refund the payment using the same payment method that was used by the Consumer in the initial transaction, unless the Consumer has expressly agreed to another solution that will not incur any costs for him.
4. The Seller may withhold reimbursement until the Product has been received back or until proof of its return has been provided, whichever occurs first.
5. The Consumer should return the Product to the Seller's address provided in these Terms and Conditions immediately, no later than 240 days from the date on which they informed the Seller of their withdrawal from the Agreement. This deadline will be met if the Consumer returns the Product before the 240-day period expires.
6. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
7. The Consumer is only liable for any reduction in the value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product.

9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the costs of returning the Product, will be included in the Product description in the Store.

10. The right to withdraw from a distance contract does not apply to the Consumer in relation to the Contract:

1. in which the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs,
2. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery,
3. in which the subject of the performance is an item that spoils quickly or has a short shelf life,
4. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the Agreement,
5. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Agreement,
6. where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things,
7. where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control,
8. where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
9. for the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement,
10. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the Seller informed him of the loss of the right to withdraw from the Contract. The right referred to above also applies to a natural person concluding a contract directly related to his business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 10.1 Warranty for Entrepreneurs
		1.	The Seller guarantees delivery of the Goods free from defects. The Seller is liable to the Entrepreneur if the Goods are defective.
		2.	If the Goods have a defect, the Entrepreneur may:
			and)	submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect.
				This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or to remove the defects. Instead of the defect removal proposed by the Seller, the Entrepreneur may request replacement of the Goods with defect-free ones, or instead of replacement of the Goods, request removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the defect-free Goods, the type and significance of the identified defect, and the inconvenience to which the Entrepreneur would be exposed by another method of satisfaction are also taken into account.
			b)	demand replacement of the defective Goods with defect-free ones or removal of the defect. The Seller is obligated to replace the defective Goods with defect-free ones or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur.
				The Seller may refuse to satisfy the Entrepreneur's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the other possible method of bringing the Goods into compliance with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller.
		3.	An entrepreneur exercising warranty rights is obligated to deliver the defective item to the Seller's address. The Seller covers the delivery costs.
		4.	The Seller is liable under the warranty if a physical defect is discovered within two years of the Goods being delivered to the Entrepreneur. A claim for removal of the defect or replacement of the Goods with defect-free goods is subject to a one-year limitation period, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect in the Goods. If the Entrepreneur requested replacement of the Goods with defect-free goods or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of price reduction begins upon the ineffective expiry of the period for replacement of the Goods or removal of the defect.

The right of consumers and entrepreneurs making purchases for business-related purposes, but not of a professional nature for the buyer, to withdraw from the contract within 240 days.

The Buyer (Consumer and Entrepreneur with Consumer rights) has the right to withdraw from the concluded contract in writing without giving any reason within 240 (in words: fourteen) days from the date of conclusion of the contract pursuant to the Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended).

In the event of written withdrawal from the contract, the Customer is obliged to return the goods within 240 (in words: 240) days.

The right referred to above also applies to a natural person – an Entrepreneur with the rights of a Consumer, concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.

§ 11

Complaints and warranty

1. The Sales Agreement covers new products. The condition of each Product is described in detail on the Store's website.
2. All goods are free from defects and unused.
3. New products are understood as the sale of CBD products, including: CBD dried fruit, from hemp, in accordance with applicable Polish law, where the THC content does not exceed 0.21 TP3T. Each product has its own tests, available in the Certificates tab.
4. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations.

4. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations or using the electronic complaint form provided by the Seller on one of the Store's subpages.

5. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, no later than within 240 days, and if he does not do so within this period, it is deemed that the Customer's request was deemed justified.
7. Goods returned under the complaints procedure should be sent to the address provided in § 3 of these Regulations. The right referred to above also applies to an individual entering into a contract directly related to their business activity, if the content of that contract indicates that it is not of a professional nature for that individual, arising in particular from the subject of their business activity, disclosed under the provisions of the Central Registration and Information on Business.

§ 8 Complaints
		1.	Any complaints related to the Goods or the execution of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller's address
			The Goods subject to the complaint should be delivered or sent to the following address: ZIELONI HANDLOWCY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ NIP 5223243877 REGISTERED AT Czereśniowa 13B, 02-457, Warsaw, POLAND
		2.	The Seller will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Entrepreneur within 240 days from the date of the request containing the complaint.
		3.	The Customer may submit a complaint to the Seller regarding the use of free services provided electronically by the Seller. Complaints may be submitted electronically and sent to buch@konopnybuch.pl. The Entrepreneur should include a description of the problem in the complaint. The Seller will review complaints and respond to the Entrepreneur promptly, but no later than within 240 days.

Zieloni Handlowcy Sp. z o. o. is liable to the Consumer and the Entrepreneur under the rights of a Consumer for any lack of conformity of the Goods with the sales contract existing at the time of delivery and discovered within two years of the date of issue or expiry of the minimum durability of the Goods.
Zieloni Handlowcy Sp. z o. o. is liable to the Consumer and the Entrepreneur with the rights of a Consumer in this respect under the principles specified in the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2022, item 2337).
A complaint may be submitted by a Consumer or an Entrepreneur with Consumer rights in writing/by e-mail and sent to the following address: buch@konopnybuch.pl or ul. Czereśniowa 13B 02-457 Warsaw.

§ 12

Extrajudicial methods of handling complaints and pursuing claims

1. Detailed information on the Consumer’s possibility of using out-of-court complaint and redress procedures as well as the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of possibilities to use out-of-court complaint and redress procedures:

1. The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
2. The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller.
3. The consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).

§ 13

Personal data in the Online Store

1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected for the purpose of implementing the Sales Agreement and, if the Customer consents, also for marketing purposes.
3. The recipients of personal data of Online Store Customers may be:

1. In the case of a Customer who uses the Online Store's delivery method by post or courier, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary carrying out the shipment on behalf of the Administrator.
2. In the case of a Customer who uses electronic payments or a payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.

4. The Customer has the right to access and correct his/her data.

5. Providing personal data is voluntary, however, failure to provide the personal data specified in the Regulations and required to conclude the Sales Agreement will result in the inability to conclude the agreement.

§ 14

Final provisions

1. Agreements concluded via the Online Store are concluded in Polish.

2. The Seller reserves the right to amend these Terms and Conditions for important reasons, including: changes in legal regulations, changes in payment and delivery methods – to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will notify the Customer of any changes at least 7 days in advance.

3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; the Consumer Rights Act; the Personal Data Protection Act.

4. The customer has the right to use out-of-court complaint and redress procedures. To do this, they can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

buch@konopnybuch.pl

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Age declaration.

In case of purchasing products from the categories https://konopnybuch.pl/kategoria/zywnosc/shoty-konopne/ and https://konopnybuch.pl/kategoria/zywnosc/green-out/ I declare that I am an adult.